www.pickynails.com is open 24/7
All orders that are confirmed by email can not be canceled.
Any eventual stock rupture will be communicated to the customer through the contacts provided during the registration.
All orders sent by the customer can be paid with BANK TRANSFER, PAYPAL, CREDIT CARDS. You can make other kind of payment by contacting customer service.
Orders are delivered to courier within 3 working days from the confirm of payment.
At the time of delivery, the casing must be intact and not tamper-evident. If the casing is not intact or tampered, it is necessary to decide whether to NOT accept the delivery or accept it, taking care to report the abnormalities found on the duplicate cut by the courier.
All complaints must be filed at the site assistance center after having
open the parcel received in front of the courier in order to see the integrity of the products contained.
If there are any non-conformities, you need to submit a retouching photo to the customer service via mail or whatsapp.
Only in this case will be accepted claims for damage caused by freight transport.
All non-conforming goods claims must be communicated to the service center no later than 3 days after receipt.
All other damages to products not attributable to the express courier may be redeemed by segnalation at our customer care or e-mail at firstname.lastname@example.org within a maximum of ten working days from receipt of the order. The withdrawal procedure will not be considered if the returned goods were opened and / or used.
Any complaint and / or return of an order must be sent via a registered A / R (traceable shipment)
Antar Diffusion LTD, Triq il-Madonna tal-Gilju, 111 - MQABBA MQB1309.
After accepting a complaint, Antar Diffusion LTD will credit the amount of order on the account provided by the customer within and not later than 14 working days.
All packing and shipping costs for refunds are charged by the customer.